32 How Do You Form a Problem Statement?

puppies in tug of warThink you can fix a problem you haven’t defined yet?   The first step in the 7-Step Improvement Process is to form a clearly defined problem statement.

Before we can present solutions to problems our clients think they have already figured out, we need to ask them eight simple questions to get to the heart of the real problem.

Join me on this episode of The One Burning Question.

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