8 How to Initiate Difficult Conversations

So this question has been posed in a few different ways from how to let someone go, to how to tell your boss they’re micromanaging you, to the best way to have an accountability conversation with an employee or contractor. So, I’m bundling these questions into today’s One Burning Question, “how do I initiate difficult…

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7. Why are Engagement Efforts so Cringe-Worthy?

Leaders who focus their energy on engagement efforts to improve metrics and results, may be looking in the wrong place. This ONE BURNING QUESTION comes from an online follower, Kyle. Click the picture to listen to the episode. Kyle, I went to an online group I belong to and asked them what they thought leadership…

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6. How Do I Create a Customer Profile & Avatar?

 We are tackling this question among my peers in The Ops Authority. My certification class is working on refining their avatars right now. We are deciding just how specific we want to get in building our image of our perfect clients. Technically, an avatar is a physical representation of your ideal client profile –…

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5. How Do I Hire My Next Great Candidate?

If your business is growing, hiring should be the number one project on your quarterly objectives. Hiring takes a great deal of resources and the hiring strategy should no look like what it did a year ago. So how do you hire your next great employee? How do you select the right candidates? In this…

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Episode 4: Can I Hire Someone to Do It All?

“I can do the marketing, invoicing, shipping, product development, sales, website, social media… but what would give me the most help and be most cost effective?” “I just need a boss.” “I need someone to mother me.” That’s right, you want to hire someone because you blinked and suddenly you went from running a business…

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